House Of Ateeq International Customs & Import Help Center

Yes. Customs duties, import taxes, and additional charges may apply depending on your destination country’s regulations. These charges are determined by the destination country's customs authority and are the responsibility of the customer unless explicitly stated otherwise at checkout.

In most cases, you'll see all applicable charges at checkout, ensuring complete transparency with no surprises at delivery.

Where applicable, estimated duties and taxes may be displayed at checkout for select destinations.

The customer is responsible for any applicable customs duties or import taxes as mandated by the destination country's regulations. However, we prioritize transparency in all international transactions.

Whenever possible, we provide a comprehensive "landed cost" (including all duties and taxes) at checkout. If this service isn't available for your location, we'll provide clear notification before you confirm your order, ensuring you're fully aware of potential additional charges.

Yes, absolutely. If your shipment experiences delays due to customs processing, you'll receive detailed email updates with any required actions or documentation needed.

If your shipment is delayed due to customs clearance, the courier service may contact you directly for additional information or documentation.

Import fees are calculated based on several factors:

• Destination Country Regulations: Each country has specific duty rates and tax structures

• Product Category: Different product types (cosmetics, perfumes, etc.) have varying duty rates

• Order Value: Total declared value of your shipment

• Shipping Method: Different carriers may have varying handling fees

Whenever available, these calculations are automatically displayed at checkout through our integrated customs calculation systems.

Customs fees are generally non-refundable once paid to government authorities. These fees are separate from your product purchase and are collected by customs agencies in your country.

If you need to return an international order, we recommend contacting your local customs office for guidance on potential duty refund procedures, as policies vary by country.