Shipping Policy

1Shipping Policy

At House of Ateeq, we are dedicated to delivering our products to you in a safe, reliable, and timely manner. Every order is handled with care to ensure that you experience the finest standard of service, aligned with our mission of building the world's most trusted platform for 100% Halal, authentic, and pure lifestyle products.

This Shipping Policy outlines how we process, ship, and deliver orders. By placing an order with us, you agree to the terms below.

2Order Processing

• Processing Time: All confirmed orders are processed within 1–2 business days (excluding weekends and public holidays).
• Order Confirmation: You will receive an email confirmation with your order details once your purchase is successfully placed.
• Order Updates: Once dispatched, a tracking number and courier details will be shared via email.

3Shipping Coverage

We currently ship to:

• Domestic (India): All major cities, towns, and pin codes.
• International Shipping: Available to most countries worldwide through trusted global logistics partners like DHL, FedEx, etc.

If your country is not listed at checkout, please reach out to us at contact@houseofateeq.com for assistance.

4Delivery Timelines

Estimated delivery times (after dispatch):

• Within India: 3–7 business days.
• International Orders: 7–21 business days (depending on destination and customs clearance).

5Shipping Charges

Domestic Orders (India):

• Free shipping on prepaid orders above ₹999.
• A nominal shipping fee applies for orders below ₹999.

International Orders:

• Free shipping on International orders above $120. Charges apply below this amount.

• Shipping charges are calculated at checkout based on destination and weight.
• Customs duties, taxes, and import fees are the responsibility of the customer (unless otherwise stated at checkout).

6Packaging & Safety

• All orders are carefully packaged to prevent damage or leakage during transit.
• Fragile items like perfumes and attars are shipped in protective wrapping with additional cushioning.
• Every package is sealed to maintain product purity and authenticity.

7Tracking Your Order

• Once shipped, customers will receive a tracking number via email.
• Orders can be tracked directly through our courier partners or via the "Track Order" page on our website.

8Failed Deliveries & Re-Delivery

• If delivery fails due to an incorrect address, unavailability of the recipient, or refusal to accept, the package may be returned to us.
• In such cases, we will contact you to arrange re-delivery. Additional shipping charges may apply.

9International Customs & Duties

• International shipments may be subject to customs duties, VAT, and import regulations as per the destination country.
• These charges are the responsibility of the customer and are non-refundable.
• We recommend checking your country's customs policies before placing an order.

10Delays Beyond Our Control

While we make every effort to ensure on-time delivery, delays may occur due to:

• Customs inspections or clearance delays.
• Unforeseen courier issues, strikes, or extreme weather.
• Remote area delivery constraints.

In such cases, we will keep you updated and assist in resolving the issue with our logistics partners.

11Order Cancellations (Shipping Stage)

• Orders can be cancelled within 24 hours of placing the order, provided they have not been processed or shipped.
• Once an order is dispatched, cancellations are not possible. You may still request a return/refund in line with our Refund & Returns Policy.

12Lost or Damaged Shipments

• If your order is lost in transit or delivered in a damaged condition, we will arrange a replacement or issue a refund after verification.
• Customers must notify us within 48 hours of delivery with proof (unboxing video or images).

13Contact for Shipping Queries

If you have any concerns regarding shipping or delivery, please reach out to us:

📧 Email: contact@houseofateeq.com

🏢 Address: H.No:8-1-284/OU/37, OU Colony, Shaikpet, Rangareddy, Hyderabad, Telangana, India

14Our Commitment

Every order at House of Ateeq is handled with utmost integrity, reflecting our values of purity, authenticity, and customer trust. We strive to provide a seamless delivery experience so that you can enjoy our products with confidence and peace of mind.