Refund & Returns Policy

1Refund & Returns Policy

At House of Ateeq, we are committed to ensuring your complete satisfaction with every purchase. Our goal is to build the world's most trusted platform for 100% Halal, authentic, and pure lifestyle products. If for any reason you are not fully satisfied with your order, we have created a transparent and fair Refund & Returns Policy to support you.

We recommend reading this policy carefully before making a purchase so that you understand your rights and our commitments.

2Eligibility for Returns & Refunds

We accept returns, refunds, or exchanges under the following circumstances:

1. Damaged or Defective Products

• To be eligible, you must notify us of any damage or defects within 48 hours of delivery, along with supporting images or an unboxing video.
• If you receive a product that is damaged in transit, defective, or leaking (for perfumes or cosmetics), you may request a replacement or full refund.

2. Incorrect Product Delivered

• If you receive a product different from what you ordered, we will replace it with the correct item or issue a full refund.

3. Authenticity Guarantee

• All products sold under House of Ateeq are either our own brand or sourced directly from authentic distributors/brands.
• If you believe a product is not genuine, we will investigate promptly. Upon verification, a refund or replacement will be processed immediately.

4. Change of Mind (Limited Cases)

• Perfumes and cosmetic items are sensitive hygiene products, and for safety reasons, we cannot accept returns once opened or used.
• However, if the product is unused, sealed, and in its original condition, you may return it within 7 days of delivery.

3Conditions for Returns

To be eligible for a return:

• The product must be unused, sealed, and in its original packaging.
• Proof of purchase (order confirmation, invoice, or payment receipt) must be provided.
• The request must be raised within 7 days of delivery by emailing contact@houseofateeq.com.

4Non-Returnable Items

For safety, hygiene, and compliance reasons, the following products cannot be returned unless damaged or defective:

• Opened or partially used perfumes, attars, or cosmetics.
• Personal care items that have been unsealed after delivery.
• Products purchased during clearance sales or marked as "non-returnable" at the time of purchase.

5Refund Process

• Once your return request is approved, we will notify you via email.
• Refunds will be processed to your original payment method (credit card, debit card, UPI, wallet, or net banking).
• Refund processing time:
  • India Orders: 5 - 7 business days.
  • International Orders: 7 - 14 business days.

In case of partial refunds (e.g., one product returned from a multiple-item order), only the amount for the returned product will be refunded.

6Replacement & Exchange

Instead of a refund, you may request a replacement if:

• The product arrived damaged.
• You received the wrong product.
• A manufacturing defect is identified.

Exchanges are processed only once we receive the returned product in its original condition.

7Shipping Costs for Returns

• If the return is due to our error (damaged, wrong, or defective product), we will bear the full shipping cost.
• If the return is due to change of mind or customer's preference, the customer will need to cover the return shipping charges.

8International Returns

For international customers:

• Customs duties, import taxes, and clearance charges paid during delivery are non-refundable.
• Return shipping costs must be borne by the customer unless the return is due to our mistake.

9Cancellations

• Orders can be cancelled within 24 hours of purchase before they are processed and shipped.
• Once shipped, cancellations are not possible. You may still request a return after delivery as per this policy.

10How to Initiate a Return/Refund Request

To initiate a return, exchange, or refund, please contact us at:

📧 Email: contact@houseofateeq.com

🏢 Address: H.No:8-1-284/OU/37, OU Colony, Shaikpet, Rangareddy, Hyderabad, Telangana, India

Please include:

• Order number
• Product details
• Reason for return/refund
• Supporting images or, preferably, a clear unboxing video (for damaged/defective items) to help us process your claim quickly.

11Commitment to Our Customers

At House of Ateeq, every policy is designed with the principle of honesty, trust, and fairness. We aim to set a new global standard for Halal, authentic, and ethical products while ensuring our customers always feel valued and secure when shopping with us.

If you have any concerns beyond this policy, please reach out to us — we will always do our best to resolve them fairly.