House of Ateeq Grievance Redressal Help Center

At House of Ateeq, we are committed to addressing customer concerns transparently and efficiently. If you ever face issues related to your shopping experience, products, payments, or services, you can raise a grievance through our support channels. We aim to resolve complaints fairly and transparently within the timelines mentioned below.

You can reach out through our support channels:

Email: contact@houseofateeq.com

Contact Form: Available under the Help/Support section on our website

Live Chat: Instant support during business hours

Our dedicated grievance resolution team ensures prompt attention to all concerns raised through these channels.

As per regulatory requirements, we have appointed a Grievance Officer to handle escalated complaints and ensure compliance with consumer protection standards. Our Grievance Officer, Inaamullah Md, oversees the resolution process and ensures all complaints receive appropriate attention and resolution according to established protocols.

We maintain strict timelines for grievance resolution:

• Acknowledgement: Within 48 hours of receipt of your complaint

• Resolution: Within 7–10 business days, depending on the nature and complexity of the issue

Our support team ensures regular updates throughout the resolution process, keeping you informed at every stage.

You may raise grievances related to (but not limited to):

• Orders not delivered or delayed

• Payment failures or refund delays

• Damaged, defective, or wrong product deliveries

• Misrepresentation of product details

• Account or privacy concerns

• Service quality issues

• Billing and pricing discrepancies

This policy covers concerns related to your shopping experience with House of Ateeq.

To ensure swift resolution, please provide comprehensive details:

• Your order ID (if applicable)

• A clear description of the issue with specific details

• Relevant screenshots, invoices, or supporting documents

• Preferred resolution outcome

• Contact information for follow-up

Complete information helps our support team understand your concern thoroughly and provide appropriate resolution quickly.

If you feel your grievance has not been resolved satisfactorily, you can escalate it further by replying to the resolution email or contacting the Grievance Officer directly at contact@houseofateeq.com. Our escalation process ensures that all concerns receive appropriate review and consideration at higher levels when necessary.