House of Ateeq Online Store Help Center

Placing an order with House of Ateeq is simple and secure:

1. Browse our premium product collection on the official House of Ateeq website

2. Select your desired items and add them to your shopping cart

3. Proceed to checkout and enter your shipping details

4. Choose from our secure payment options to complete your purchase

5. Receive order confirmation and tracking information via email

We accept a wide range of secure payment methods:

• Major credit and debit cards (Visa, MasterCard, American Express)

• Net banking through all major Indian banks

• UPI payments (Google Pay, PhonePe, Paytm, etc.)

• Digital wallets and payment apps

All transactions are processed through secure, encrypted payment gateways to ensure the highest level of security for your financial information.

House of Ateeq operates under the trade name Cosmetics & Co. This is our registered legal entity name.

All online orders, invoices, payment transactions, and legal documentation are processed under the name "Cosmetics & Co." while you continue to enjoy the premium House of Ateeq brand experience.

This is a standard business practice and ensures compliance with regulatory requirements while maintaining our commitment to quality and customer satisfaction.

Delivery typically takes 3–7 business days depending on your location within India.

Metro Cities: 3-4 business days

Tier 2 Cities: 4-6 business days

Other Locations: 5-7 business days

You will receive detailed tracking information via email and SMS once your order is shipped, allowing you to monitor your package in real-time.

Yes, absolutely! We provide comprehensive order tracking for all our customers.

Once your order is shipped, you'll receive:

• A tracking link in your order confirmation email

• SMS notifications with tracking updates

• Real-time status updates on our website under "My Orders"

• Estimated delivery date and current location of your package

Our premium tracking system ensures you're always informed about your order's journey.

We accept returns within 7 days of delivery under the following conditions:

• Product must be unopened, unused, and in its original condition

• All original packaging and tags must be intact

• Return request must be initiated within 7 days of delivery

To initiate a return:

1. Visit "My Account" → "Orders" → "Request Return" on our website

2. Or email contact@houseofateeq.com with your order ID and reason for return

3. Our support team will guide you through the simple return process

We offer free return pickups for eligible products, making the process hassle-free.