House Of Ateeq Order Management Help Center

Placing an order is simple and secure:

1. Browse our premium product collection and select your desired items

2. Add products to your shopping cart

3. Proceed to checkout and enter your shipping details

4. Select your preferred payment method

5. Confirm your order and receive instant email/SMS confirmation

You'll receive comprehensive order details and tracking information once your order is processed.

We offer competitive shipping options:

• Free shipping on all orders above ₹999 for within India, Nominal shipping fee applies for orders below ₹999 

• Free shipping on International orders above $120. Charges apply below this amounts.

• Orders are typically processed and shipped within 1–2 business days

• Delivery timelines range from 3-7 business days depending on your location

You'll receive tracking information as soon as your order is dispatched.

Yes! Comprehensive tracking is available for all orders.

Once your order is dispatched, you'll receive:

• Email with detailed tracking information

• SMS notifications with tracking updates

• Real-time status in the "My Orders" section of your account

• Estimated delivery date and current location updates

Our premium tracking system ensures you're always informed about your order's progress.

Order modifications depend on the order status:

Before Dispatch:

• Cancel your order via "My Orders" section

• Contact customer support for modifications

• Immediate processing of cancellation requests

After Dispatch:

• Online cancellation not available

• You can refuse delivery upon arrival

• Refund or replacement initiated once returned to us

We recommend acting quickly if you need to modify your order.

Using promo codes is straightforward:

• Enter your promo code in the "Apply Coupon" field during checkout

• Discount amount reflects immediately before payment

• Only one voucher or promo code can be applied per order

• Terms and conditions apply to all promotional offers

If you encounter any issues with promo codes, our support team is ready to assist.

We accept a wide range of secure payment options:

• Credit and Debit Cards (Visa, Mastercard, RuPay, Amex)

• UPI payments and Net Banking

• Popular digital wallets and payment apps

• PayPal for international transactions

Note: Cash on Delivery (COD) is currently not available

All transactions are processed through secure, encrypted payment gateways.

Don't worry - we've got you covered!

If your payment fails but the amount is debited:

• The amount will be automatically refunded to your original payment method

• Refunds are processed within 5-7 business days

• All refunds undergo successful verification before processing

• You'll receive confirmation once the refund is initiated

For any payment-related concerns, contact our support team for immediate assistance.

We ensure quick resolution for product issues:

• Report concerns within 7 days of delivery

• Email contact@houseofateeq.com with details

• We arrange free pickup from your location

• Replacement or refund processed upon warehouse receipt

• Priority handling for damaged or incorrect items

Your satisfaction is our priority, and we resolve such issues promptly.

Yes, partial returns are fully supported.

You can return specific items from your order while keeping others.

Conditions for partial returns:

• Returned items must be unused and in original condition

• Original packaging must be intact

• All freebies and components included with returned items

• Return request initiated within 7 days of delivery

Partial returns are processed with the same care as full order returns.

Refund processing varies by payment method:

Prepaid Orders:

• Refunds processed after returned item verification

• Credited to original payment method

• Typically within 5-7 business days

COD Orders:

• Refunds issued via bank transfer or UPI

• Same processing timeline of 5-7 business days

• Confirmation sent once refund is initiated

We ensure transparent communication throughout the refund process.

You have 7 days from the date of delivery to initiate returns or report concerns.

This return window ensures you have adequate time to:

• Inspect your products thoroughly

• Verify product condition and accuracy

• Initiate return requests for any issues

• Contact support for assistance if needed

We recommend reviewing your orders promptly upon delivery to ensure complete satisfaction.