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House Of Ateeq Return Process Help Center
Find answers to your questions about the returns process
7-Day Returns
Easy returns within 7 days of delivery for eligible items
Refund Processing
Refunds processed within 5-7 business days after verification
Free Pickup
Pickup will be arranged where available. In non-serviceable areas, customers may be requested to self-ship the item.
Support Available
Get help with any returns-related issues
🔄 Return Process
1
Initiate return within 7 days of delivery
2
Pickup will be arranged where available. In non-serviceable areas, customers may be requested to self-ship the item.
3
Quality verification at warehouse
4
Refund or replacement processed
🚫 Non-Returnable Items
Skincare Items
Opened/used for hygiene reasons
Gift Cards
Non-refundable as per policy
Final Sale Items
Marked as non-returnable
Customized Products
Unless defective
Returns Process Related FAQs
We accept returns within 7 days of delivery if the product is unopened, unused, and in its original packaging.
Defective, damaged, or incorrect items are eligible for return subject to verification.
You can initiate a return in two ways:
1. Go to My Account > Orders > Request Return
2. Email us at contact@houseofateeq.com with your order ID and reason for return.
Yes. For hygiene and safety reasons, we cannot accept returns of:
- Opened/used skincare or personal care items
- Gift cards
- Final sale items
- Customized products (unless defective)
Before dispatch: Yes, you can cancel your order by visiting the "My Orders" section or contacting customer support.
After dispatch: Cancellation isn't possible online. However, you can refuse delivery - even then, once the item is returned to us, a refund or replacement will be initiated.
Refunds are processed within 5–7 business days after we receive and verify the returned item.
Still need help with returns?
We're here to assist you! Choose the most convenient way to contact us:
