How do I request a return?

To initiate a return request, please contact contact@houseofateeq.com with:

Your order number
A brief description of the issue
Clear photos or videos (if applicable)

Our support team will review your request and guide you through the next steps in accordance with our Return & Refund Policy.

Which items cannot be returned?

For hygiene, safety, and quality control reasons, certain categories may not be eligible for return. These may include:

Personal care items
Cosmetics and fragrance products
Grooming products
Opened or used items
Products with tampered or broken safety seals

Return eligibility may vary by product. Customers are advised to review product-specific return details before purchase.

When will I receive my refund?

Once a returned product is received and inspected, approved refunds are processed to the original payment method.

Refund processing timelines may vary depending on your bank or payment provider. Typically, processing is initiated within 3–5 business days after approval.

Where can I find your full Returns & Refund Policy?

You can review the complete details in our Refund & Return Policy page available on our website footer.

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