Returns & Exchange Policy

What is House of Ateeq's return policy?

We offer hassle-free returns within 7 days of delivery for most products, provided they are unused, in original packaging, and with all tags intact. Our premium return process ensures a smooth experience from request to resolution.

Which products are not eligible for return or exchange?

For hygiene and safety reasons, certain items such as opened perfumes, personal care products, or used items cannot be returned. We recommend checking the product page for specific return eligibility information before placing your order to ensure complete satisfaction.

How do I place a return request?

To initiate a return, please contact our dedicated customer service team at contact@houseofateeq.com with your order number and reason for the return. Our support team will arrange for convenient pickup and provide regular updates on your return status.

Can I exchange a product instead of returning it?

Yes, absolutely. If the item is eligible for exchange (wrong product, defective item, or variant issues), you can request an exchange while raising your return. A premium replacement will be shipped immediately once the original product is successfully picked up and verified.

Do I need to pay for return shipping?

No, return pickups are completely free of charge for all eligible products. We believe in providing a premium return experience without any additional costs to our valued customers.

Can I return only part of my order?

Yes, partial returns are fully supported. You can return selected items from an order while keeping others, as long as the returned items meet our premium eligibility criteria and quality standards.

How long does it take to process my return?

Once your item is picked up and undergoes our quality inspection, the refund or exchange is processed within 5–7 working days. We prioritize efficient processing while maintaining our premium quality standards.

What if I received a damaged, defective, or wrong product?

If you receive an incorrect or damaged product, please raise a return request within 7 days of delivery with supporting images. Our premium support team will arrange for immediate replacement or refund, ensuring minimal inconvenience.

How will I receive my refund?

Prepaid Orders: Refunds are credited back to your original payment method within 5–7 business days after the returned item is verified through our premium quality check.

COD Orders (if applicable): Refunds will be securely transferred to your provided bank account details, with confirmation sent via email.

Can I refuse delivery if I don't want the order anymore?

Yes, you can refuse delivery at the time of arrival. Once the product is successfully returned to our facility, we'll immediately initiate the refund process for prepaid orders, ensuring a seamless premium experience.

FOR MORE RETURN & EXCHANGE RELTED FAQs PLEASE CLICK HERE

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